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At XPCover, we strive to deliver a seamless and valuable experience for all our users. Our Refund and Cancellation Policy outlines your rights regarding payments, refunds, and subscription cancellations for Infikraft Premium access. Please read this policy carefully.
1. Subscription and Payment
- Monthly and Annual Plans: Infikraft offers both monthly and annual subscription plans for Premium access, billed in advance.
- **Automatic Renewal**: Subscriptions automatically renew at the end of each billing cycle unless canceled before the renewal date. Renewal charges will be applied to your payment method on file.
2. Cancellation Policy
-Monthly Subscribers: You may cancel your subscription at any time during the month, and your Premium access will remain active until the end of the current billing cycle. No further charges will apply after cancellation.
-Annual Subscribers: Annual subscribers can also cancel at any time; however, the service will remain available until the end of the annual billing period, with no additional charges for the next year.
How to Cancel: To cancel your subscription, please go to your account settings and follow the cancellation steps. You will receive a confirmation email after completing the cancellation.
3. Refund Policy
- Monthly Subscriptions: Due to the nature of our service, we do not offer refunds for monthly subscriptions. Once canceled, your subscription will not renew, and no further charges will apply.
- Annual Subscriptions: Refunds for annual subscriptions are available within the first 14 days of purchase. If you cancel within this period, a prorated refund will be issued for the remaining months of your subscription. After 14 days, no refunds will be provided, and the subscription will remain active until the end of the billing period.
4. Exceptional Circumstances
If you experience issues with the service or believe a billing error has occurred, please contact our support team at support at Infikraft.com within 30 days of the transaction date. Our team will review your case and work with you to resolve any issues fairly.
5. Changes to the Policy
Krafts reserves the right to update this Refund and Cancellation Policy at any time. Subscribers will be notified of significant changes to the policy via email or within the app.
Contact Us
If you have questions about this policy or need assistance with a cancellation or refund request, please reach out to our support team at:
-Email: hi at xpcover.com
Thank you for choosing Krafts. We are committed to providing a quality service experience and appreciate your trust in us.
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